- Don't criticize, condem or complain.
- Give honest, sincere appreciation.
- Arouse in the other person an eager want.
- Become genuinely interested in other people.
- Smile.
- Remember that a person's name is to that person the sweetest sound in any language.
- Be a good listener. Encourage others talk about themselves.
- Talk in terms of the person's interests.
- Make the other person feel importat - and do it sincerely.
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